Terms and Conditions

Detailed below are the Terms and Conditions which apply to all transactions on the LittleLab website. Placing an order confirms your acceptance of these terms & conditions, so please read them carefully. 


All pricing shown on this website is subject to availability. All product prices are shown in UK Pound sterling inclusive of VAT and exclusive of delivery.


Only one promotion code or gift voucher code, regardless of its origin, can be redeemed against any one order. Promotions do not apply to any site sales. LittleLab has the right to withdraw discount codes at any time.


All products are subject to availability and may be withdrawn at any time. If your order cannot be completed, due to an availability issue, you will be given a refund for the out of stock product(s). LittleLab will not be obliged to offer any additional compensation for disappointment suffered.


We only advertise and sell products that are 100% genuine.


All images on this website are for illustration purposes only and may differ from the actual product. From time to time colours may vary due to photographic/graphics constraints/processes.


All products advertised on the Littlelab website are new and unused. In relation to unboxed items we make every effort to advertise products clearly, noting in the advert whether they are sealed, unsealed etc. However, from time to time, products may have no mention of this within the advert and must be assumed to be an unsealed product. From time to time outer casing/packaging may be scratched. In relation to tester products, testers are not supplied free of charge. to order on this basis. We make every effort to advertise products accurately. Please read item descriptions carefully. 


Payment online can be made using either Credit/Debit Card with Shopify Payments or Paypal. If making payment online, please note we are not party to any details of your credit/debit card. Payment is verified by Paypal or Shopify prior to the order being submitted to us. Cleared payment must be received by LittleLab before any order can be dispatched. We do not accept payment by either cheque or postal order.


Our checkout software is through Shopify checkout extension.


Prior to submitting your order, please check carefully and ensure all details of your order and postal address are correct. LittleLab will not be liable for incorrect addresses entered as a delivery address. This will detail your specific order number, which will be required in the event that you contact us with any queries. So please make sure you keep this confirmation safe and to hand should there be a query. All orders are accepted subject to our Terms and Conditions of Sale. We reserve the right to decline any order.


We hope you will be completely delighted with your order. However if for any reason you are not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 28 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

Please note our terms and conditions for our online store are different to our retail shop at 20 Broad street, Bath.