Last updated: 30 April 2026
Detailed below are the Terms and Conditions which apply to all transactions on the LittleLAB website and in our retail store. Placing an order or booking confirms your acceptance of these terms, so please read them carefully.
1. ABOUT US
LittleLAB Limited is a company registered in England and Wales under registration number 08131945. Our registered address is 20 Broad Street, Bath, BA1 5LN.
You can contact us at: info@littlelab.co.uk
2. PRICING
All pricing shown on this website is subject to availability. All product prices are shown in UK Pound Sterling, inclusive of VAT and exclusive of delivery charges.
3. PROMOTION CODES
Only one promotion code or gift voucher code, regardless of its origin, may be redeemed against any one order. Promotions do not apply to sale items. LittleLAB reserves the right to withdraw discount codes at any time without notice.
4. AVAILABILITY
All products are subject to availability and may be withdrawn at any time. If your order cannot be completed due to a stock availability issue, you will be given a full refund for the out-of-stock product(s). LittleLAB will not be obliged to offer any additional compensation for any disappointment suffered as a result.
5. AUTHENTICITY
We only advertise and sell products that are 100% genuine.
6. IMAGES
All images on this website are for illustration purposes only and may differ from the actual product. From time to time, colours may vary due to photographic or graphic constraints and processes.
7. PRODUCT DETAILS
All products advertised on the LittleLAB website are new and unused. Where items are unboxed, we make every effort to clearly indicate whether they are sealed, unsealed, or otherwise. However, where no mention is made, items should be assumed to be unsealed. Outer packaging may occasionally be scratched. Tester products are not supplied free of charge. Please read all item descriptions carefully before purchasing.
8. ORDER PAYMENT
Payment online can be made by Credit or Debit Card via Shopify Payments, or via PayPal. We are not party to any details of your credit or debit card. Payment is verified by PayPal or Shopify prior to the order being submitted to us. Cleared payment must be received by LittleLAB before any order is dispatched. We do not accept payment by cheque or postal order. Our checkout is powered by Shopify.
9. ORDER CONFIRMATION
Please check all details of your order and delivery address carefully before submitting. LittleLAB will not be liable for losses arising from an incorrect delivery address being entered. Upon placing your order, you will receive a confirmation email containing your order number. Please keep this safe in case you need to contact us with any queries. We reserve the right to decline any order. All orders are accepted subject to these Terms and Conditions.
If you have any special delivery requirements, please specify these at the time of ordering. We cannot be liable for any losses due to false or incorrect information provided by the customer.
10. RETURNS & REFUNDS (ONLINE STORE)
We hope you will be completely delighted with your purchase. If for any reason you are not, we are happy to offer a refund, exchange or replacement provided:
- You return the item within 28 calendar days of receipt
- The item is unopened, unused and in its original condition
We reserve the right to refuse an exchange or refund if items are not in a saleable condition.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving the goods without giving a reason. To exercise this right, please contact us at admin@littlelab.co.uk. Items must be returned in their original condition at your own cost unless the item is faulty.
Nothing in these terms affects your statutory rights.
11. RETAIL STORE TERMS
Please note our retail store terms differ from our online store terms.
Cancellations: We operate a strict 24-hour cancellation policy for all treatments and appointments.
Age Restriction: Our in-store insurance covers clients aged 16 and over only. We are unable to provide treatments to those under 16.
Pets: Furry friends are welcome in the nail bar area but not in the pedicure area. Please let us know in advance so we can check that other clients are happy.
Refunds: We do not provide refunds for in-store purchases. Exchanges are accepted only where a product is unfit for purpose or faulty. This does not affect your statutory rights.
Gift Vouchers: Store gift vouchers are valid for 6 months from the date of purchase.
Makeup Services & Workshops (In-Store): We do not provide refunds for any makeup services or workshops booked in store.
12. MAKEUP WORKSHOPS
12.1 Booking & Payment
Workshop prices vary depending on the specific workshop and will be clearly displayed on the relevant workshop page on our website at the time of booking. Full payment is required at the time of booking to secure your place. A booking is not confirmed until payment has been received.
12.2 Cancellations by You
If you wish to cancel your workshop booking, the following policy applies:
- 14 or more days before the workshop date: You are entitled to a full refund.
- Less than 14 days before the workshop date: No refund will be issued.
All cancellation requests must be made in writing to info@littlelab.co.uk.
12.3 Transfers
You may transfer your booking to an alternative workshop date, subject to availability, provided you give us at least 14 days' written notice before the original workshop date. Transfers are permitted once only. No transfer can be requested within 14 days of the workshop date. Failure to attend the transferred workshop will result in the loss of your full payment.
12.4 Cancellation by LittleLAB
LittleLAB reserves the right to cancel or reschedule a workshop where minimum participant numbers are not met, or in circumstances outside our reasonable control. In such cases, you will be offered an alternative date or a full refund.
12.5 Non-Attendance
Failure to attend, late arrival, or missed sessions does not qualify for a refund or replacement session.
12.6 Conduct
Participants are expected to behave respectfully and follow all hygiene and safety guidance during sessions. LittleLAB reserves the right to remove any participant whose behaviour is disruptive or unsafe. No refund will be issued in these circumstances.
13. PROFESSIONAL MAKEUP COURSE
13.1 Course Fee
Course fees vary depending on the specific course. The fee applicable to your chosen course will be clearly displayed on the relevant course page on our website at the time of booking.
Students may secure a place by:
- Paying a deposit (amount specified at the time of booking)
- Paying the full course fee upfront
- Selecting an approved Klarna payment plan
A place is not confirmed until payment has been received or finance approval has been completed.
Where a deposit is paid, the remaining balance must be paid no later than 30 days before the course start date. Failure to pay the balance by this date may result in the place being released and the deposit forfeited.
13.2 Early Bird Offer
Where an Early Bird discount is available, it will be clearly advertised on the relevant course page along with the applicable deadline and discounted fee.
The Early Bird offer:
- Applies to full upfront payment only
- Does not apply to deposit bookings
- Does not apply to Klarna finance
- Cannot be combined with any other promotion
- Is available only until the stated deadline or until places are filled
13.3 Klarna Finance
Klarna finance is subject to status and eligibility. Klarna's own terms and conditions apply. Klarna Financial Services UK Limited acts as the credit provider. LittleLAB is not responsible for credit decisions, repayment schedules, or any charges applied by Klarna.
13.4 Cooling-Off Period (Online Bookings)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your booking within 14 days of making it and receive a full refund, unless:
- The course begins within that 14-day period, and
- You have agreed to waive your cancellation rights in order to begin the course immediately
After the 14-day cooling-off period has passed:
- Deposits are non-refundable
- Full payments are non-refundable
- Klarna agreements remain subject to Klarna's own cancellation terms
13.5 Cancellations by You
All cancellation requests must be made in writing to admin@littlelab.co.uk. The following charges apply based on the notice given before the course start date:
| Notice given | Charge |
|---|---|
| More than 90 days | Deposit only — the remaining balance will be refunded |
| 31–90 days | 50% of the full course fee |
| 30 days or fewer | 100% of the full course fee |
These charges reflect the costs and commitments LittleLAB incurs in advance of each course, including tutor fees and venue bookings, and the reduced ability to fill a place at short notice on a limited-capacity course.
13.6 Transfers
One transfer to a future course date may be requested, provided written notice is given at least 90 days before the course start date. Transfers are:
- Subject to availability
- Permitted once only
- Not available within 90 days of the course start date
Failure to attend the transferred course will result in the loss of all fees paid.
13.7 Non-Attendance
Failure to attend, late arrival, or missed sessions does not qualify for a refund, a replacement session, or additional training time.
13.8 Course Changes
LittleLAB reserves the right to make reasonable changes to course content, tutors, timings, products used, models, or training location where necessary to maintain the quality of the course.
13.9 Minimum Course Numbers
LittleLAB reserves the right to reschedule a course where minimum student numbers are not met. In such cases, an alternative date or a full refund will be offered.
13.10 Student Conduct
Students must attend all sessions in a professional manner and comply with all hygiene and safety procedures. LittleLAB reserves the right to remove a student from training for unsafe or inappropriate behaviour. No refund will be issued in these circumstances.
13.11 Certification
Certificates of completion are issued only once attendance requirements and tutor assessment criteria have been fully met.
13.12 Photography & Recording
Photographs and video content may be captured during training sessions for educational and marketing purposes. Students who do not wish to be photographed or filmed must notify LittleLAB in writing before the course start date.
13.13 Liability
LittleLAB accepts no responsibility for:
- Travel or accommodation costs
- Loss of earnings
- Personal belongings
- Any indirect or consequential losses arising from non-attendance or course changes
Nothing in these terms limits our liability where it would be unlawful to do so.
13.14 Force Majeure
LittleLAB is not liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to illness, venue disruption, transport interruption, or government restrictions. Where possible, alternative training dates will be offered.
13.15 Acceptance of Terms
Payment of a deposit, full payment, or confirmation of a Klarna payment plan constitutes acceptance of these Terms and Conditions.
14. PRIVACY POLICY
Last updated: 30 April 2025
14.1 Who We Are
LittleLAB Limited is the data controller responsible for your personal information. We are registered in England and Wales under company number 08131945. Our registered address is 20 Broad Street, Bath, BA1 5LN.
Our Data Protection Officer is Katherine, who can be contacted at admin@littlelab.co.uk.
This policy applies to:
- Your use of littlelab.co.uk and any associated applications
- Visits to our retail store
- Interactions with our content and services
- Contact with the LittleLAB team
You must be 16 or over to register for an account, subscribe to our emails, or place an order. This website is not directed at children and we do not knowingly collect data from children.
LittleLAB is a Shopify Secure Site. Please ensure the URL you are visiting originates from littlelab.co.uk.
14.2 Information We Collect
We collect and process the following categories of personal information:
- Identity & Contact: Name, title, date of birth, email address, telephone number, delivery and billing address
- Financial: Payment card details (processed securely — we do not store these)
- Transaction: Purchase history, order details, payment records
- Technical: IP address, browser type, device information, cookies and usage data
- Profile: Account details, wish lists, brand preferences, communication history
- Health: Allergy and health information collected for in-store treatments (with your consent)
- Marketing: Your communication preferences
- Social: Information if you choose to link your social media account with us
14.3 How We Collect Your Information
We collect information when you:
- Register for an account or make a purchase (online or in store)
- Receive a consultation or treatment
- Complete an allergy or health form
- Sign up for our newsletter or loyalty scheme
- Contact our team or submit feedback
- Enter a competition or promotion
- Browse our website (via cookies and analytics)
14.4 How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide and manage bookings for treatments, workshops, and courses
- Check for allergies and health considerations prior to treatments
- Send order updates, appointment reminders, and service communications
- Handle returns, refunds, and customer support
- Manage your account and loyalty scheme participation
- Detect and prevent fraud
- Improve our website and services
- Send you marketing communications where we have the right to do so
14.5 Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract: To fulfil orders, bookings, and service agreements you have entered into with us
- Legitimate interests: To operate our business, prevent fraud, and improve our services
- Legal obligation: To comply with applicable laws and regulations
- Consent: For health and special category data (e.g. allergy information), and for direct marketing where required
14.6 Marketing
We may send you marketing communications by email, SMS, or post if you have purchased from us or requested information, and have not opted out. You can withdraw your consent or opt out at any time by:
- Emailing admin@littlelab.co.uk
- Clicking the 'unsubscribe' link in any marketing email
- Contacting our team in store or by phone
Opting out of marketing will not affect service communications such as order updates or appointment reminders.
14.7 Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Payment processors and fraud prevention agencies
- Credit reference and law enforcement agencies where legally required
- Brand partners for orders fulfilled by drop-ship suppliers
- Klarna, in connection with finance applications
- Aggregated, anonymised analytics providers (no individual will be identifiable)
14.8 Data Security
We are committed to keeping your information secure. Your data is stored on secure servers operated by Shopify and Shedul. All payment transactions are encrypted using 256-bit SSL technology. Payment processing is handled by Shopify Payments or PayPal — we do not have access to your card details.
14.9 How Long We Keep Your Information
We retain your personal information for as long as your account is active, or as long as is necessary to provide our services to you. We may retain certain information for longer where required to:
- Comply with legal or regulatory obligations
- Resolve disputes or prevent fraud
- Enforce our Terms and Conditions
Where we rely on consent to send you marketing, we will retain your contact information for this purpose until you unsubscribe.
14.10 Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access a copy of the personal information we hold about you
- Rectify any inaccurate information
- Erase your information where we no longer have grounds to hold it
- Restrict how we process your information in certain circumstances
- Object to processing based on legitimate interests
- Data portability — to receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
- Not be subject to solely automated decision-making without appropriate safeguards
To exercise any of these rights, please contact us in writing at admin@littlelab.co.uk. We will respond within one month in accordance with our legal obligations.
If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
14.11 Cookies
We use cookies and similar tracking technologies to improve your browsing experience and analyse site usage. Please refer to our separate Cookie Policy for full details.
14.12 Links to Other Websites
This Privacy Policy applies to littlelab.co.uk only. Other websites linked from our site have their own privacy policies, which we encourage you to review.
14.13 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly. This policy was last updated on 30 April 2025.
14.14 Contact
For any questions or requests regarding this policy, please contact us at: info@littlelab.co.uk
LittleLAB Limited — Registered in England and Wales | Company No. 08131945 | 20 Broad Street, Bath, BA1 5LN